Qualiopi Quality Process
Complaints & Quality Assurance
As part of our Qualiopi certification, we handle every complaint with rigor, transparency, and promptness.
Our Quality Commitment
Every complaint undergoes a formalized procedure:
1
Acknowledgment of Receipt
An acknowledgment of receipt is sent to you within 48 business hours of receiving your form.
2
Analysis & Consultation
Management reviews the facts with the instructor or involved parties to identify the root cause.
3
Resolution & Corrective Actions
A formal response and corrective actions are communicated to you within a maximum of 10 business days.
Online Complaint Form
Please fill out the form below with as much detail as possible to help us investigate your report.